Return & Refund Policy

1. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of mind

If you simply change your mind, we may offer a return or exchange at our discretion, subject to the product being unused, in original condition and packaging, and returned within a reasonable time (e.g. 14 days from delivery). You may be responsible for return freight. Contact us before returning any item so we can confirm eligibility and provide return instructions.

3. Faulty or incorrect goods

If you receive faulty goods, incorrect items, or goods that do not match their description, please contact us as soon as possible. We will:

• Arrange the return and, where appropriate, cover the return freight
• Offer a repair, replacement, or refund as appropriate under the Australian Consumer Law

Where faulty goods cannot be returned without significant cost, as with bulky fencing and site gear, TFH collects them at its own cost.

Please keep any packaging and provide your order number and a brief description of the issue when you contact us.

4. How to request a return or refund

Contact us by email at sales@sitedirect.com.au or by phone on 1300 834 447. Include your order number, the product(s) concerned, and the reason for the return. We will respond with instructions and, where applicable, a return authorisation. Do not send goods back without our authorisation. Site Direct is a trading name of TFH Hire Services Pty Ltd (ABN 30 063 810 679).

5. Refund processing

Approved refunds will be processed to the original payment method within a reasonable time (typically 5 to 10 business days after we receive the returned goods or confirm the refund). If the original payment method is no longer available, we will work with you to arrange an alternative.

6. Exclusions

Banner mesh and other items made or printed to order for you, and items with a price on application, are not returnable for a change of mind. They are still covered by section 3 if they are faulty, not as described or not what you ordered.

7. Contact

For all return and refund enquiries: email sales@sitedirect.com.au or call 1300 834 447. Our trading address is shown in the footer of this website.